Helpin brings support, project management, CRM, meeting notes, and a knowledge base into one workspace so your team and AI agents share the same customer history. Echo answers chat and email from docs and past conversations; planning and coding agents turn reports into tasks and pull requests; Quill drafts help-center updates; Beacon prepares CRM follow-ups. You choose which tools each agent can use and which actions need approval. Open source under AGPL-3.0: self-host the Community edition with your own AI keys, or use Helpin Cloud with included AI usage and no per-seat fees. Built for product-led SaaS teams that want agents that finish work, not just draft replies.
Key features
- 01Shared inbox for chat & email with AI agent Echo
- 02Ticket-to-task-to-pull-request with planning and coding agents (GitHub/GitLab)
- 03CRM and meeting summaries with Beacon follow-ups
- 04Knowledge base with Quill drafting help-center updates
- 05Per-agent tool permissions, MCP connections and approval gates
- 06Open source (AGPL-3.0), self-host or Cloud
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